Application Description

Case mapping with RCM! RCM seamlessly integrates with RecoveryConnect® and MRS web applications, offering a powerful, unified platform for managing repossession assignments.

For a detailed walkthrough of permissions, click here.

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Empower your field agents with real-time repossession assignment data through RCM. Access to up-to-date case information enables agents to significantly reduce risk by avoiding wrongful repossessions and efficiently updating the unit status to On Hook. Once marked as On Hook, agents can proceed with the asset recovery process at the most convenient and safest time.

RCM’s intuitive mapping system allows drivers to scan custom icons effortlessly, streamlining address runs, enabling one-tap updates, setting pickup locations, and increasing overall recovery efficiency. Users can quickly create and save filters to focus on what matters most to their agency. Every asset recovery form captures critical condition details and photos, automatically generating a comprehensive Condition Report that is submitted directly to the client.

With RCM, you can:

• Customize map icons (Pro feature)
• Mark collateral as On Hook with a single tap
• Streamline the Asset Recovery process for fast condition reporting, photo capture, and personal property documentation
• View real-time case details and addresses
• Quickly search your map (Pro feature)
• Save “Favorite” cases for instant access
• Filter cases to optimize route planning
• Perform one-tap quick updates
• Enable auto-generated geo-updates
• Manage your To Do list efficiently and capture condition reports on recovered units

Need assistance with RCM? Our dedicated support team is available 24/7. Submit a help request via our Contact Us page or reach out directly at https://mbsicorp.com/contact/

What's New in Latest Version 3.0.33

Last Updated: October 2, 2024

Accept Cases via Mobile
Exciting new update: Users can now accept cases directly from their mobile devices!

• Accept or decline new cases straight from the NEW CASES section on the home screen
• Long-press to multi-select multiple cases
• Search or filter cases by client, case type, date, or "Accepted Before" status
• All actions are automatically logged in the case history for full transparency and tracking

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